Privacy Policy
Protecting your privacy is important to us. This policy applies to the collection, use and disclosure of your personal information, whether you are seeking to be, are or were a customer of the company.
Soierie Huo is a company operating in Quebec. This policy applies to personal information in our possession or control, including information that we have shared with third parties for storage or processing purposes. However, this policy does not apply to third parties with whom we invite you to communicate, for example, through our website.
This policy is designed to comply with Canadian federal and provincial privacy laws and is intended to explain how we collect, use and disclose your personal information.
1 - Collection of your personal information
Consent to the collection, use and disclosure of personal information must be manifest, free and informed. It must be given for specific purposes. Depending on the nature and sensitivity of the personal information, consent may be express (such consent may be given orally, in writing or electronically) or implied (for example, when you voluntarily provide us with personal information). Generally, we will obtain your consent to the collection, use and disclosure of your personal information at the time of collection, except as otherwise permitted by law. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Please note that if you choose to withdraw your consent, we may no longer be able to provide you with certain products or services.
We only collect personal information that is necessary in the context of the business relationship we have with you. For example, we may collect personal information about you when you request a product or service or submit a question, comment or suggestion by telephone or electronically. In addition, personal information about you may be collected in the course of our relationship with you if the collection is necessary to enable us to provide you with ongoing service. Personal information collected may include, but is not limited to
- information about your identity, such as your first and last name, date of birth, address, telephone number and e-mail address, and social insurance number where required by law;
- financial information, such as credit card and banking information;
- information about the beneficiary, if any, your family members and friends;
- information about the products and services you decide to purchase or choose to take advantage of;
- medical and other information needed to meet requirements and fill out government forms.
As a general rule, we will collect personal information from you. However, we may also collect personal information about you from third parties with your consent or without your consent if permitted by law, for example, where collection from a third party is necessary to ensure the accuracy of the information provided, if the third party is authorized to disclose personal information about you. Your use of our website also allows us to compile non-personal statistics about the number of visits, the pages most visited, referring site data, etc. We may also use this information for the purpose of providing you with information about your use of our website. To do this, our website, like most sites, uses cookies that are stored on your computer when you visit our site. Most Internet browsers allow you to erase cookies from your computer hard drive, prevent them from being saved on your hard drive, or receive a warning before they are saved. However, this may affect your use or ability to access certain features of our website. Please refer to your browser instructions or the Help section of your browser to learn more about these features.
2 - Use and disclosure of your personal information
In particular, we may use your personal information for the following purposes:
- identify you in order to establish and maintain our business relationship;
- provide you with ongoing service, including when you apply for one of our products or services online, process your application and payment, and arrange for delivery;
- improve our range of products and services;
- Contact you when you submit a question, comment or suggestion and provide you with information about our company and products and services that may be of interest to you;
- running contests;
- prevent errors and fraud;
- meet our legal requirements or implement our audit processes.
Your personal information will not be used for purposes other than those previously mentioned unless we have obtained your consent or in the cases and under the conditions provided for by law. We recognize that, except as described below and as provided by law, the disclosure of personal information requires your consent when the information is disclosed to a third party. In accordance with applicable law, for example, personal information about you may be disclosed by us, without your consent, to the following persons:
- to our district attorney;
- to a person or body with power to compel their disclosure and who requires them in the performance of his or her duties, including in response to a subpoena, warrant or the rules of the Court relating to the production of documents;
- to a body responsible under law for the prevention, detection or suppression of crime or infringements of laws, which requires it in the exercise of its functions, if the information is necessary for the prosecution of an infringement of an applicable law;
- to a person to whom it is necessary to disclose the information under an applicable law;
- to a person who is authorized by law to collect debts on our behalf and who needs the information to perform his or her duties, or to a person if the information is necessary to collect our claim.
Access to your personal information within the Company does not require your consent, but is strictly limited to those persons for whom the information is necessary for the performance of their duties. Unauthorized access or disclosure of personal information by an employee is strictly prohibited and will result in disciplinary action.
We may also share your personal information, without your consent, with our agents, mandataries, consultants, data managers and other service providers if the information is necessary to fulfill their mandate or service contract. In all cases, your personal information will be used to provide specific services and will be kept confidential in accordance with this policy. Please note that if a third party to whom we transfer personal information about you is operating in a foreign jurisdiction, local law may permit third parties to otherwise access your personal information without your consent.
3 - Accuracy and security measures
We have implemented a series of security safeguards that are reasonable, given the sensitivity of the information, the purpose for which it is to be used, the amount, distribution and medium of the information, to protect your personal information against loss and theft, as well as unauthorized access, disclosure, copying, use and modification. These security measures include :
- physical measures, such as the use of fireproof vaults, locked cabinets and monitored access to our facilities;
- administrative measures, such as the assignment of staff day and night and restricted access to sensitive areas;
- technological measures, such as the use of a secure network and servers to transfer and store electronic data, as well as the use of passwords and anti-virus software that is continuously updated.
We are also putting in place the necessary measures to ensure that all our managers and employees are informed about the content of this policy and that they comply with it at all times. We also recognize the importance of keeping personal information accurate, complete and up-to-date, and take reasonable steps to ensure that the information used and disclosed is accurate and up-to-date. However, you are responsible for informing us of any significant changes to your personal information that may occur during the course of our business relationship. We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, to meet legal retention requirements and for as long as necessary to protect our legitimate business interests.
4 - Access and rectification requests
You have the right to request access or obtain a copy of your personal information held by us. You may also request that personal information be corrected if it is inaccurate, incomplete or equivocal, or if its collection, disclosure or retention is not authorized by law. Any questions about this policy or about the collection, use or disclosure of personal information, including requests for access or correction, should be made in writing to the following address
La Soierie Huo Inc.
Attention: Customer Service
91 rue du Petit-Champlain
Quebec City, (Quebec), G1K 4H5, Canada
We will respond to any request for access or rectification within 30 days of receipt of the written request. If you refuse to provide or correct the information, we will provide you with the underlying reasons, subject to legal restrictions, and inform you of your recourse.
5 - Policy Changes
We reserve the right to change the content of this policy at any time. Any changes made will appear on our website. We recommend that you print a copy of this policy for your records and review this section of our website periodically.
